Shipping, Returns and Policies

Currency and Tariffs

Though Kathryn now works in BC, since the vast majority of Kathryn’s collectors are based in the US and our web platform does not support multiple currency selections, all prices are in US dollars.

Under the Harmonized Tariff Schedule, duty is not charged on artwork (HS Code 9701) for items crossing the Canada/US border, but depending on your location, local taxes or fees may apply at the border which you will be responsible for. For other countries, check your country’s policies on importing artwork, as VAT or other taxes may apply.

Shipping Locations and Cost

Shipping is free for all destinations in Canada and the US, and $20+ for all other countries. Send us a message if you’re not sure if we can ship to your country.

After Kathryn’s move to British Columbia, most US orders will be shipped by her assistant from California, so there will be no changes on the customer side for older works. Some newer works will be shipped directly from BC. By default, all orders will be shipped from the US unless stated otherwise in the listing. Message us with questions about any specific piece. Sales tax will apply for California residents.

Shipping Methods and Speed

By default, painting and functional art orders will be shipped via USPS Priority Mail or UPS, depending on your location in the US, and Canada Post for items shipping from Canada.  Print orders are filled and shipped by our two local printing companies in California.  It's important to us to support local small business, and we think you'll love the extra care these companies take.  

Please check your shipping address carefully. If you don't receive postal mail in your area, please let us know in advance of shipping since the default option is mail.  International orders are shipped by USPS Global Priority to avoid brokerage fees.

Please be aware that shipping may take several weeks to arrive at your destination. Thank you for supporting our small business and bearing with any delays. We will do our best to send every shipment as quickly as possible, however with customs etc there may be delays outside of our control. If you need your item by a certain date, please let us know asap by responding to your order email with more info when you place the order.

Packaging and Frames

Paintings are packaged carefully in kraft paper, ribbon and cushioning materials, and stamped with Kathryn’s custom stamp.  We include a small card with painting care instructions.  In our commitment to reduce waste in our small business, some orders will be shipped in clean incoming packaging from Kathryn’s art supply orders.

By default, all paintings are sold unframed, but ready to hang. The edges are finished to match and hanging hardware is attached, so you can hang your painting unframed for a clean, professional look.

If you prefer the look of a frame, we offer framing options for some smaller sizes. Contact us if you want to inquire about adding a frame for an additional fee.

Returns and Warranty

We want you to be completely happy with your new art. You can return any finished artwork or print for a full refund for any reason within 14 days. If you have concerns about an existing piece after the 14 days, contact us. You can read the detailed warranty information for purchased artwork here. Each shipment will include a care information card to help you ensure that your art lasts as long as possible.

Copyrights and Image Use

Kathryn retains copyright of all her images after sales of the originals, and images must be used with permission.

Licensing is available for some images. To inquire about licensing an image for your project, please contact Kathryn’s image licensing agency.